Refund Policy

Last Updated: May 15, 2024

Thank you for choosing TechInsight Hub for your IT training, consulting, and marketing analytics needs. We are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines our guidelines for refunds and cancellations.

Please read this policy carefully before purchasing any of our services. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1. General Principles

At TechInsight Hub, we evaluate refund requests on a case-by-case basis, taking into consideration the nature of the service, the time elapsed since purchase, and the reason for the refund request. Our goal is to ensure fair treatment for both our customers and our business.

Different refund terms apply to different types of services we offer, as outlined in this policy.

2. IT Training Services

2.1 Scheduled Training Courses

For scheduled training courses (both in-person and virtual), the following refund policy applies:

2.2 Self-Paced Online Courses

For self-paced online courses, the following refund policy applies:

• Within 7 days of purchase: Full refund if less than 25% of the course content has been accessed.
• After 7 days of purchase or if more than 25% of content accessed: No refund will be provided.

2.3 Custom Corporate Training Programs

For custom corporate training programs, the following refund policy applies:

• More than 30 days before agreed start date: 80% refund of the total contract value.
• 15-30 days before agreed start date: 50% refund of the total contract value.
• Less than 15 days before agreed start date: No refund will be provided.
• Rescheduling: Requests to reschedule a custom training program must be made at least 15 days before the agreed start date and may be subject to additional fees.

3. IT Consulting Services

3.1 Fixed-Price Consulting Projects

For fixed-price consulting projects, the following refund policy applies:

• Before project commencement: 80% refund of any prepaid amounts.
• After project commencement: Refunds will be prorated based on the percentage of work completed, less a 20% administration fee.
• After project completion: No refund will be provided unless the deliverables do not meet the agreed specifications.

3.2 Time and Materials Consulting

For consulting services billed on a time and materials basis:

• You will only be billed for hours actually worked or materials actually used.
• No refunds will be provided for hours already worked or materials already used.
• You may terminate the engagement with written notice as specified in your service agreement, and billing will cease from the effective termination date.

3.3 Retainer-Based Consulting

For retainer-based consulting arrangements:

• Monthly retainers: No refund for the current month. Services can be canceled with 30 days written notice for future months.
• Prepaid multi-month retainers: Refunds for unused complete months may be provided, less a 15% administration fee.
• Unused retainer hours: These are handled according to the terms in your specific service agreement (e.g., they may roll over or expire depending on your agreement).

4. Marketing Analytics Services

4.1 One-time Analytics Projects

For one-time marketing analytics projects, the following refund policy applies:

• Before project commencement: 80% refund of any prepaid amounts.
• After project commencement: Refunds will be prorated based on the percentage of work completed, less a 20% administration fee.
• After project completion and delivery: No refund will be provided unless the deliverables do not meet the agreed specifications.

4.2 Subscription-Based Analytics Services

For subscription-based analytics services:

• Monthly subscriptions: No refund for the current month. Services can be canceled with written notice as specified in your service agreement for future months.
• Annual subscriptions: Partial refunds for unused complete months may be provided at our discretion, less a 20% administration fee.
• No refund will be provided if your subscription is terminated due to violation of our terms and conditions.

5. Software Development Services

For software development services, the following refund policy applies:

• Before development begins: 80% refund of any prepaid amounts.
• During development: Refunds will be prorated based on the percentage of work completed, less a 20% administration fee.
• After development is complete: No refund will be provided unless the deliverables do not meet the agreed specifications.

6. Exclusions from Refund Eligibility

The following are not eligible for refunds under any circumstances:

• Services that have been fully delivered according to the agreed specifications
• Services canceled due to violation of our terms and conditions
• Administration fees or transfer fees
• Services provided at discounted rates labeled as "non-refundable"
• Additional expenses incurred at your request (e.g., specialized software licenses, third-party services)

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@dishonmcfj.world with the subject line "Refund Request"
2. Provide your name, contact information, and order/invoice number
3. Explain the reason for your refund request
4. Include any relevant supporting documentation

All refund requests will be processed within 10 business days of receipt. If approved, refunds will be issued using the original payment method unless otherwise specified. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your financial institution.

8. Substitutions

8.1 Training Course Substitutions

For scheduled training courses, you may substitute another participant in your place at no additional cost, provided you notify us in writing at least 24 hours before the course start date.

8.2 Service Transfers

In some cases, instead of a refund, you may request to transfer your payment to a different service we offer. Such requests will be evaluated on a case-by-case basis and may be subject to additional terms and conditions.

9. Force Majeure

If a service is canceled or postponed by TechInsight Hub due to circumstances beyond our reasonable control (including but not limited to natural disasters, power outages, pandemic restrictions, or instructor illness), we will offer you the option to:

• Transfer to an alternative date
• Transfer to an equivalent online/virtual option if available
• Receive a full refund
• Receive a credit for future services

10. Special Circumstances

We understand that special circumstances may arise. If you are unable to attend or use a service due to serious illness, bereavement, or other exceptional circumstances, please contact us as soon as possible. We will review such cases individually and may, at our sole discretion, offer solutions outside our standard refund policy.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.